Established 2017

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Terms & Conditions

Please read the following carefully:

By using the website THECBDSHOP.CO.UK and purchasing products or services from it, you agree to abide by these terms and conditions. By using this website and placing an order at THECBDSHOP.CO.UK, you certify that you are at least 18 years of age. This website and all its contents are intended solely for consenting adults. “THECBDSHOP.CO.UK” is a registered trademark.

Company Number: 10954082

The material on the website is copyrighted to or our content and technology providers. You are welcome to view, print, and download the contents of the website for personal use, but not for any commercial purposes or republication.

Contacting Us: Our contact address is The CBD Shop, 3rd Floor, 86-90 Paul St, London EC2A 4NE. You can email us at

Website Information: We have made efforts to ensure that the information provided on the website is accurate. However, we make no representation and give no warranty of any kind regarding the information. We do not accept liability for any loss (direct, indirect, or consequential) that may arise from reliance on information contained on the website or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.

Description of Products: The description and specifications of products on the website are only approximate, and we reserve the right to make changes that do not materially affect the quality or performance of those products. We may correct any errors on the website or withdraw any product from sale without incurring liability. Price and availability are also subject to change without notice.

Ordering Products: You may order products from the website by submitting a completed order form through the check-out procedure. We will confirm acceptance of your order by email to the address you have provided, and the sending of this email (whether or not it is received) constitutes a contract between us.

Price and Payment: The price of the products will be the price quoted on the website at the time we accept your order. The price will include any applicable value-added tax but not the cost of delivery. In addition to the price, you will have to pay our delivery charges as quoted on the website at the time we accept your order, unless you qualify for free delivery. The amount of these charges varies depending on the method of delivery and the delivery address you specify in your order. Payment can be made by credit or debit card, Amazon Pay, or direct bank transfer at the time we accept your order (the accepted payment methods are listed on the website when you place your order). Refunds will generally be made by crediting your original payment method. Although we take every care in the quality of content on this site, occasional errors may occur, and items may be mispriced. In such an event, we will either contact you to ask if you wish to cancel the order or simply cancel the order and notify you at our discretion. We are under no obligation to supply goods at an incorrect price. The warranty period is 24 months or until the “best before” date is reached if it falls within the 24-month period.

Due to card scheme regulations, no CBD products can be sold to the US. All cards from the US will be blocked.

Shipping and Handling: For your peace of mind, all orders, except samples, are sent with proof of posting and are insured against loss or damage. When your order is dispatched, you will receive an email notification. The email will also contain the tracking code for your order, which can be used for tracking purposes.

Dispatch Schedule: We aim to dispatch all orders received by 1pm on the same day from Monday to Friday, subject to stock availability.

UK Delivery Options:

Free Delivery Option: Free
Royal Mail tracked 48 delivery: £3.99 (2-3 working days)
Royal Mail tracked 24 delivery: £4.99 (1-2 working days)

Please ensure that the address details you provide are complete and correct. If you receive a card stating that Royal Mail attempted delivery, please contact them immediately using the details on the calling card.

Europe/International Delivery Options:

Royal Mail First Class: £9.99 (3-7 working days)

Lost or Undeliverable Orders: If your order is lost in the post, we will send you a replacement according to the designated timescale set by the chosen courier for considering items lost. If your order is damaged, we will send you replacements for the damaged items immediately. If your order is returned to us due to insufficient or incorrect delivery information provided by you or if the goods are otherwise undeliverable through no fault of our own, we may, at our discretion, charge a redelivery cost equivalent to the cost of redelivery plus a 20% administration fee. Please ensure that you provide us with correct postal information and that you accept delivery or collect your items promptly to avoid redelivery costs.

All orders are sent with proof of postage and insurance. If you do not receive your order within the specified times, please contact us, and we will investigate and, where appropriate, resend your order. Please note that all deliveries are made via third parties and are subject to their terms and conditions. Although we make every effort to deliver your order as quickly as possible, we cannot guarantee delivery service levels and timescales.

If we are aware of any delays in delivery times, we will contact you immediately. You may cancel your order without cost until you receive confirmation that your order has been dispatched. All international orders are our responsibility until the order tracking shows that the order has arrived in the customer’s country. From that point onwards, it is up to the customs and laws of the customer’s country to determine whether the parcel will be delivered. We are not responsible for any undelivered items detained by customs, as CBD is legal within the United Kingdom and therefore legal to export.

Returns: Once an order has been dispatched, you may return the goods within 30 days of receipt. The goods must be unopened with seals intact. If an item has been used/opened, we cannot accept a return due to potential denaturing of the product. To cancel or return goods, please contact us via email, quoting your order number.

Please note that if a product has been chosen to be shipped with an ‘untracked’ service, we are not responsible for any product losses or damages.

Warranty: Please refer to the ‘best before’ dates on the product packaging to determine the product’s shelf life. However, we guarantee a minimum of 6 months shelf life from the dispatch date.

Company Information: THECBDSHOP.CO.UK does not sell or distribute any products that violate the United Kingdom Misuse of Drugs Act 1971. The company distributes food supplements only. It is the customer’s responsibility to ensure compliance with local legislation. Furthermore, our CBD products are not medicinal and are not intended to treat or cure any ailments.

Klarna Payments:

In partnership with Klarna Bank AB (publ), located at Sveavägen 46, 111 34 Stockholm, Sweden, we provide you with the following payment options, with payment made to Klarna:

Pay in 3

Pay Later

For more information and to review Klarna’s user terms, please visit this link. You can find general information about Klarna here. Rest assured that your personal data is handled in accordance with applicable data protection laws and Klarna’s privacy statement.
Terms and Conditions for “The 50 Club” Subscription

Membership Subscription: 1.1. By subscribing to “The 50 Club” on our website, you agree to abide by the following terms and conditions. 1.2. The subscription duration is 12 months from the date of enrollment. 1.3. Once subscribed, customers cannot cancel or unsubscribe from “The 50 Club” until the 12-month period has elapsed. 1.4. By subscribing, you acknowledge that you have read, understood, and accepted these terms and conditions in their entirety.

Eligibility: 2.1. “The 50 Club” is available to individuals aged 18 years or older. 2.2. Only registered users of our website may subscribe to “The 50 Club.” 2.3. Membership is non-transferable and limited to the individual who registered for the subscription.

Discount Benefits: 3.1. “The 50 Club” membership provides a 50% discount on the listed price for over 4000 products on our website. 3.2. The discount is only applicable to products available for purchase at the time of subscription. 3.3. The discount is automatically applied to eligible products during the checkout process.

Subscription Fees: 4.1. The subscription fee for “The 50 Club” is £2.79 per week or £11.99 per month, payable for 12 consecutive months. 4.2. Payment for the full 12-month subscription period is required at the time of enrollment. 4.3. Subscription fees are non-refundable, even if the membership is unused or canceled before the 12-month period has ended.

Termination or Cancellation: 5.1. Customers cannot terminate or cancel “The 50 Club” membership before the 12-month subscription period expires. 5.2. In the event of a breach of these terms and conditions, we reserve the right to terminate the membership without refund. 5.3. We reserve the right to discontinue “The 50 Club” program at any time, in which case active memberships will be honored until the end of the 12-month period.

Modifications to Terms and Conditions: 6.1. We reserve the right to modify these terms and conditions at any time. 6.2. Any changes will be effective immediately upon posting the updated terms and conditions on our website. 6.3. It is your responsibility to review the terms and conditions periodically for any modifications.

Limitation of Liability: 7.1. We are not responsible for any loss, damage, or injury arising from “The 50 Club” membership or the use of discounted products. 7.2. Our liability, if any, shall be limited to the subscription fees paid for the membership.

Governing Law: 8.1. These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom. 8.2. Any disputes arising from “The 50 Club” membership or its terms and conditions shall be subject to the exclusive jurisdiction of the courts in the United Kingdom.