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Terms & Conditions

Terms & Conditions

Please Read The Following Carefully

By using this website THECBDSHOP.CO.UK & purchasing products or services on it, you agree to abide by these terms & conditions.

By using this website and placing an order at THECBDSHOP.CO.UK you certify that you are at least 18 years of age. This website, with all its contents, is intended solely for consenting adults.



“THECBDSHOP.CO.UK” is the registered trademark.

The material in the web site is copyright to thecbdshop.Co.Uk or our content and technology providers. You are welcome to view, print and download the contents of the web site for personal use, but not for any commercial purposes or re-publication.


Contacting us

Our contact address is: THECBDSHOP.CO.UK, PO Box: 2114, LL110PE. You can email us [email protected]


Web Site Information

We have tried to ensure that information provided in the web site is accurate. However, we make no representation and give no warranty of any kind in respect of the information.

We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the web site or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.


Description of Products

The description and specification of products in the web site is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.

We may correct any error appearing in the web site or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.


Ordering Products

You may order products from the web site by submitting a completed order form through the check-out procedure.

We will confirm acceptance of your order by e-mail to the address you have given and the sending of this e-mail (whether or not it is received) makes the contract between us.


The Price and Payment

The price of the products will be the price quoted in the web site at the time we accept your order. The price will include any applicable value added tax, but not the cost of delivery.

In addition to the price, you will have to pay our delivery charges as quoted in the web site at the time we accept your order – unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.

Payment is made by credit or debit card, amazon pay or direct bank transfer at the time we accept your order. (the payment methods we accept are listed in the web site at the time you place your order). Refunds will generally be made by means of a credit to your original payment method.

Although every care is taken in the quality of content on this site, there may occasionally be an error and items may be mis-priced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.

The warranty period is 24 months or until the “best before” date is reached, if this is within the 24 month period.

Due to card scheme regulations no cbd products can be sold to the us. All cards from us will be blocked.


Shipping and Handling

 For your peace of mind all orders except samples are sent with proof of posting and are insured against loss or damage. When your order is dispatched you will receive an email to notify you of this. It will also contain the tracking code for your order, which can be used at


Dispatch Schedule 

We aim to dispatch all orders received by 3pm the same day Monday to Friday. Subject to items being in stock.


U.K Delivery Options:

Free Delivery Option: Free

Royal Mail first class delivery: £2.99

Royal Mail tracked 48 delivery: £3.99 (2-3 working days)

Royal Mail tracked 24 delivery: £4.99 (1-2 working days)

Royal Mail Special Delivery: £12.99 (guaranteed next working day by 1pm – you must order and complete payment by 3pm)

Royal Mail Saturday Delivery £12.99 (Saturday by 1pm – you must order and complete payment by 3pm)

Please ensure that the address details you supply are complete and correct. If you receive a card to say that royal mail attempted delivery please contact them immediately using the details on the calling card.

Europe/international delivery options

Royal Mail First Class: £8.99 (3-7 working days)

Royal Mail First Class Tracked: £19.99 (1-3 working days)


Lost or Undeliverable Orders

If your order is lost in the post we will send you a replacement according to the timescale designated by the chosen courier for items to be considered lost. If your order is damaged we will send you replacements for the damaged items immediately. If your order is returned to us due to insufficient or incorrect delivery information being supplied to us by you or through the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery cost equivalent to the cost of redelivery + a 20% administration fee. Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs.

All orders are sent with proof of postage and insurance. If you do not receive your order within the stated times please contact us and we will investigate and, where appropriate, resend your order. Please note that all deliveries are made via third parties and are subject to their terms and conditions. Although we make our best efforts to get your order to you as quickly as possible we are not able to guarantee levels of delivery service and timescales for delivery.

If we are aware of any delays in delivery times we will contact you immediately. You may cancel your order without cost up to the point that you receive confirmation that your order has been dispatched.

All international orders are our responsibility until the order tracking shows that the order has arrived in the customers country. From that point onwards it is the up to the customs and laws of the customers country as to whether the parcel will be delivered. We are not responsible for any undelivered items that were detained by customs as cbd is legal within the united kingdom and therefore legal to export.



Once an order has been dispatched you may return the goods within 30 days of receipt. Goods must be unopened with seals intact. If an item has been used/opened we cannot accept a return due to potential denaturing of the product. To cancel or return goods please contact us via email quoting your order number.

Please note that if a product has been chosen to be shipped with an ‘untracked’ service, then we are not responsible for any product losses or damages of said product.



Please refer to ‘best before’ dates on product packaging to determine product life. However, we guarantee a minimum of 6 months shelf life from when the product is dispatched.


Company Information

THECBDSHOP.CO.UK does not sell or distribute, any products that are in violations of the united kingdom misuse of drugs act 1971. The company distributes food supplement only. It is the responsibility of the customer to ensure that they are in compliance with local legislation. Furthermore, our CBD products are not medicinal nor do they intended to treat or cure any ailments.

THECBDSHOP.CO.UK is a trading name of One Cubed Service LTD, registered company number 10954082.


Klarna Payments

In cooperation with Klarna Bank ab (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

– Pay in 3

– Pay later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.




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