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Klarna Payment FAQ’s

Klarna Payments FAQ's

Klarna Payment FAQ's


What is Klarna?

Klarna is a service that lets you split CBD Oil and CBD products in 3 month easy-to-pay payments or lets you pay in 30 days.

How do I use Klarna?

Just shop at THECBDSHOP.CO.UK as you would normally and at the checkout simply select Klarna as your payment method and you will be directed to Klarna’s website. If it is your first time using Klarna for a CBD payment, you will be required to register with them and provide payment details. It is super quick and easy! If you have used the service before, just log in to your Klarna account and then complete your CBD order – easy.

When will my CBD order be delivered?

CBD orders placed via Klarna work exactly the same as any other order that is placed on our site. You will also be eligible for the free delivery option on your order, just like any CBD order that is placed on our site.

Risk Warning

Please spend with Klarna responsibly. Borrowing more than you can afford could seriously affect your financial status and lower your credit rating. Please make sure you can afford to make your monthly repayments on time. We are not responsible for any missed payments, you must deal with Klarna.

Klarna Disclosure

One Cubed Services Ltd t/a THECBDSHOP.CO.UK is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA.


Klarna's buy now, pay later option allows you to make a purchase and pay for it 30 days later, No interest, no fees and no late payment fees.

Klarna Pay By Phone

Klarna is a service that lets you split CBD Oil and CBD products in 3 month easy-to-pay payments or lets you pay in 30 days.

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payment and thousands of CBD customers have done the same with us.

Once your order is confirmed, you’ll receive an email with payment instructions within two days from Klarna. You’ll then have 30 days to pay for your CBD order. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in the Klarna app or by logging into

To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing buy now pay later in 30 days with Klarna, our assessment will not affect your credit rating.

Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days for CBD oil products by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later in 30 days before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but it is not visible to other lenders. Neither Klarna nor THECBDSHOP.CO.UK run credit searches against you that could impact your credit rating. If you are accepted and you miss a payment, that may affect your credit rating negatively.

Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, THECBDSHOP.CO.UK, previous CBD order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card securely via the payment gateway we have at our checkout.

You will have the option to purchase CBD with Klarna in two formats. Buy now and pay later in 30 days or split your costs over 3 months.

As soon as THECBDSHOP.CO.UK have accepted your cancellation/return, then Klarna will cancel the CBD statement or refund your CBD payment. The return will be reflected in the Klarna app immediately.

Payment is due 30 days after the item is shipped. To help you pay on time, we’ll alert you two days before payment is due – you’ll receive a push notification from the Klarna app or email reminders to pay – and, if very late, we’ll also send you a text or letter, too. Your credit score will not be impacted by using Klarna’s ‘Pay later in 30 days’ products even if you have failed to pay on time. The same applies for the ‘split the costs in 3 months’ option also.

If you have chosen either the Pay later in 30 days or Split the cost over 3 months options, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your CBD payment with your credit or debit card. You are always able to view payments instructions in the Klarna app.

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some CBD oil orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It’s very important that you give us the correct details, as otherwise you will not receive the payment information.

CBD Payment information is processed securely by Klarna. No card details are transferred to or held by THECBDSHOP.CO.UK. All transactions take place via connections secured with the latest industry standard security protocols.

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email or in the Klarna app to pay for your order.

If you pay by card, THECBDSHOP.CO.UK will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to the Klarna app or

Once THECBDSHOP.CO.UK has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you’ve made a partial return. With a full return, your statement will be closed. You are always able to monitor the status of your order in the Klarna app.

You have 30 days to pay or 3 months to split the cost, so you don’t need to pay right away. If your due date is near and there is no sign of your CBD products, please contact THECBDSHOP.CO.UK to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

As soon as THECBDSHOP.CO.UK has registered your cancellation or your return, the refund will be processed within 5 business days.

If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely

If you do not have your statement number to hand you can log into the Klarna app or at, where you will find all of your orders and be able to make payments.

Visit the Klarna app or Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.





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